Shipping policy
Shipping Policy
Thank you for shopping with Pawberry! Here's everything you need to know about our shipping process.
Processing Time All orders are processed within 1-3 business days after payment confirmation.
Shipping Times
- 🇩🇪 Germany & EU: 7-15 business days
- 🌍 Rest of World: 15-25 business days
Shipping times may vary depending on product availability and destination country.
Shipping Costs Shipping costs are calculated at checkout based on your location and order.
Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package at any time.
Customs & Duties International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer.
Delays During peak seasons or due to customs processing, delivery may take slightly longer. We appreciate your patience and understanding!
Questions? Reach out to us at support@paw-berry.com — we typically respond within 24 hours.