Shipping policy

Shipping Policy

Thank you for shopping with Pawberry! Here's everything you need to know about our shipping process.

📦 Order Processing
All orders are processed within 1–3 business days of payment confirmation. You'll receive a confirmation email once your order has been dispatched. Orders are not processed on weekends or public holidays.

🚚 Estimated Delivery Times

Germany — 5–10 business days
Europe (EU) — 5–12 business days
United Kingdom — 7–15 business days
United States & Canada — 10–20 business days
Australia & New Zealand — 10–20 business days
Rest of World — 10–25 business days

Delivery times may be affected by customs clearance, public holidays, or peak season delays outside our control.

🌍 Free Worldwide Shipping
Free shipping on all orders, worldwide. No minimum. No hidden fees.

📬 Order Tracking
You'll receive a tracking number by email once your order ships. Allow up to 48 hours for tracking info to update.

🛃 Customs & Import Duties
Orders outside the EU may be subject to customs duties or import fees charged by your country. These are the responsibility of the recipient. We recommend checking your local regulations before ordering.

📍 Incorrect Address
Please verify your address before ordering. We're not responsible for delays caused by incorrect addresses. Email support@paw-berry.com immediately if a correction is needed.

❓ Questions? Email us at support@paw-berry.com

Questions? Reach out to us at support@paw-berry.com — we typically respond within 24 hours.